Hello, Optima Training has detected that you are using an outdated version of Internet Explorer. If possible we strongly urge you to update your browser or switch over to Chrome or Firefox so you can enjoy the full user experience of our website and avail of all the features!
Close This Message'

Communication Skills in Healthcare (Remote Live Webinar)

This Communication Skills virtual training Webinar is a Half Day programme, designed to raise self-awareness and improve communication skills with all Healthcare Professionals. It gives clear guidelines for improving working relationships by developing new methods and styles of communication.

It will give you the ability to understand others and build highly effective working relationships, improve clarity and to be able to present information in an understandable and interesting way. You will improve your listening skills and be able to use feedback positively.

Product Code:
3 Hours
09:30 - 12:30
Cost Includes:
Training course materials and after-training support
Contact Name:
Fiona Quinn
X €60
Make an Enquiry
Attendee(s), if more than one seperate with a comma
Course Content
Intended Audience
Method Of Delivery


Introduction & objectives

An Overview of Communication in Healthcare

The Role in Communication in Professionally representing the Brand

Healthcare Language & Terminology

Common Difficulties & Errors

Identifying & Understanding your Audience

Working with Language – Pace, Tone, Intonation

Verbal Vs Non Verbal Communication

Barriers to Communication

Communication Styles – The Basics

Assertive Communication

Empathy in Communication

Active Listening

Body Language

Managing Difficult Conversations

Giving & Receiving Feedback

Written Communication Vs Face to Face

This course is aimed at all Healthcare providers who wish to improve Communications within their Healthcare environment

Webinar interactive Training with experienced Trainer with a practical focus.


There are no reviews yet.

Be the first to review “Communication Skills in Healthcare (Remote Live Webinar)”