Communication Skills in Healthcare (Remote Live Webinar)
This Communication Skills virtual training Webinar is a Half Day programme, designed to raise self-awareness and improve communication skills with all Healthcare Professionals. It gives clear guidelines for improving working relationships by developing new methods and styles of communication.
It will give you the ability to understand others and build highly effective working relationships, improve clarity and to be able to present information in an understandable and interesting way. You will improve your listening skills and be able to use feedback positively.
Introduction & objectives
An Overview of Communication in Healthcare
The Role in Communication in Professionally representing the Brand
Healthcare Language & Terminology
Common Difficulties & Errors
Identifying & Understanding your Audience
Working with Language – Pace, Tone, Intonation
Verbal Vs Non Verbal Communication
Barriers to Communication
Communication Styles – The Basics
Empathy in Communication
Managing Difficult Conversations
Giving & Receiving Feedback
Written Communication Vs Face to Face
This course is aimed at all Healthcare providers who wish to improve Communications within their Healthcare environment
Webinar interactive Training with experienced Trainer with a practical focus.