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Communication Skills in Healthcare (Remote Live Webinar)

This Communication Skills virtual training Webinar is a Half Day programme, designed to raise self-awareness and improve communication skills with all Healthcare Professionals. It gives clear guidelines for improving working relationships by developing new methods and styles of communication.

It will give you the ability to understand others and build highly effective working relationships, improve clarity and to be able to present information in an understandable and interesting way. You will improve your listening skills and be able to use feedback positively.

Product Code:
HC
Duration:
3 Hours
Times:
09:30 - 12:30
Cost Includes:
Training course materials and after-training support
Contact Name:
Fiona Quinn
Venue:
Limerick
Date:
29/10/2020
X €60
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Course Content
Intended Audience
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Introduction & objectives

An Overview of Communication in Healthcare

The Role in Communication in Professionally representing the Brand

Healthcare Language & Terminology

Common Difficulties & Errors

Identifying & Understanding your Audience

Working with Language – Pace, Tone, Intonation

Verbal Vs Non Verbal Communication

Barriers to Communication

Communication Styles – The Basics

Assertive Communication

Empathy in Communication

Active Listening

Body Language

Managing Difficult Conversations

Giving & Receiving Feedback

Written Communication Vs Face to Face

This course is aimed at all Healthcare providers who wish to improve Communications within their Healthcare environment

Webinar interactive Training with experienced Trainer with a practical focus.

 

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