This Communication Skills training course is a 1 Day public programme, designed to raise self-awareness and improve communication skills. It gives clear guidelines for improving working relationships by developing new methods and styles of communication.
It will give you the ability to understand others and build highly effective working relationships and to be able to present information in an understandable and interesting way. You will improve your listening skills and be able to use feedback positively.
Assertive Behaviour & Behaviour Types
Aggressive / Passive / Assertive
Models of Communication
Barriers to Communication
Effective E-mail Communication
Help from NLP
Giving & receiving feedback
This Communication Skills training programme will be of interest to attendees who want to learn how to effectively communicate with others in a positive way and how to ensure they get their messages across as they intend, in face-to-face, written and telephone communications.
Classroom based, instructor lead, practical hands on course.