Hello, Optima Training has detected that you are using an outdated version of Internet Explorer. If possible we strongly urge you to update your browser or switch over to Chrome or Firefox so you can enjoy the full user experience of our website and avail of all the features!
Close This Message'

Dealing with Challenging / Responding Behaviour Webinar

This 3 Hour Course is a pro-active webinar to train staff in remaining safe and simultaneously keeping their clients safe.  This Course is engaging and interactive and will help you to gain new skills and confidence with conflict management.  This training will help you in dealing with challenging or aggressive / physical behaviour within a Healthcare environment

Product Code:
2.5 Hours
Cost Includes:
Training course materials and after-training support
Contact Name:
Fiona Quinn
X €50
Make an Enquiry
Attendee(s), if more than one seperate with a comma
Course Content
Intended Audience
Method Of Delivery
  • Introduction, Overview & Objectives
  • How to make good communications part of your work practice?
  • How to cope with anger, fear and stress and the effect it can have on ourselves and others?
  • Challenging behaviour–how to spot the potential danger signs.
  • Identifying what causes people to act out?
  • How to handle the conflict situations? Non Physical Intervention.
  • Techniques for preventing incidents from escalation
  • Legislation and its impact on dealing with challenging behaviour.
  • Reporting & de-briefing difficult incidents
  • Developing the strategy or action plan for the team and organization to avoid & reduce conflict situations and aggressive behaviour at work.
  • Case Studies.
  • HIQA Guidance Identified.


This course is aimed at all Healthcare providers who deal with  Challenging behaviour with their clients in their every day work

Webinar interactive Training with experienced Trainer with a practical focus.


There are no reviews yet.

Be the first to review “Dealing with Challenging / Responding Behaviour Webinar”