Healthcare & Community Archives - Optima Training https://new.optimatraining.ie/product-category/training-courses/healthcare-community/ Mon, 23 Mar 2026 11:22:43 +0000 en-GB hourly 1 Conflict Management https://www.optimatraining.ie/product/conflict-management/ Tue, 10 Mar 2026 09:46:05 +0000 https://www.optimatraining.ie/?post_type=product&p=3540 This course supports staff in understanding the causes of workplace conflict and developing practical strategies to manage challenging interactions effectively. Participants will build communication and emotional awareness skills while learning techniques to resolve disagreements professionally and maintain positive working relationships. Group Training: Please email or call for further details of our group training option/group rates. […]

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]]> This course supports staff in understanding the causes of workplace conflict and developing practical strategies to manage challenging interactions effectively. Participants will build communication and emotional awareness skills while learning techniques to resolve disagreements professionally and maintain positive working relationships.

Group Training: Please email or call for further details of our group training option/group rates. All programmes can be tailored to reflect the specific challenges, policies and working environments of the organisation.

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]]> Managing Difficult Calls and Complaint Escalation https://www.optimatraining.ie/product/managing-difficult-calls-complaint-escalation/ Tue, 10 Mar 2026 09:10:40 +0000 https://www.optimatraining.ie/?post_type=product&p=3539 This Managing Difficult Calls & Complaint Escalation is designed for staff who regularly engage with the public or service users, this course focuses on managing challenging telephone interactions in a calm and professional manner. Participants will learn techniques to handle complaints effectively, de-escalate difficult conversations and maintain professionalism while managing expectations Group Training: Please email […]

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]]> This Managing Difficult Calls & Complaint Escalation is designed for staff who regularly engage with the public or service users, this course focuses on managing challenging telephone interactions in a calm and professional manner. Participants will learn techniques to handle complaints effectively, de-escalate difficult conversations and maintain professionalism while managing expectations

Group Training: Please email or call for further details of our group training option/group rates. All programmes can be tailored to reflect the specific challenges, policies and working environments of the organisation.

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]]> PMAV-Prevention & Management of Aggression and Violence-Level 2 https://www.optimatraining.ie/product/pmav-prevention-management-of-aggression-and-violence-level-2/ Tue, 10 Mar 2026 08:42:15 +0000 https://www.optimatraining.ie/?post_type=product&p=3534 This PMAV-Prevention & Management of Aggression and Violence Level 2 course builds on the core principles of aggression management and provides participants with a deeper understanding of conflict escalation, behavioural triggers and intervention strategies. Participants will develop advanced communication and de-escalation techniques and practise breakaway techniques designed to safely manage higher-risk situations. Group Training: Please email […]

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]]> This PMAV-Prevention & Management of Aggression and Violence Level 2 course builds on the core principles of aggression management and provides participants with a deeper understanding of conflict escalation, behavioural triggers and intervention strategies. Participants will develop advanced communication and de-escalation techniques and practise breakaway techniques designed to safely manage higher-risk situations.

Group Training: Please email or call for further details of our group training option/group rates. All programmes can be tailored to reflect the specific challenges, policies and working environments of the organisation.

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]]> Mental Health First Aid at Work Instructor https://www.optimatraining.ie/product/mental-health-first-aid-at-work-instructor/ Tue, 28 Jan 2025 10:12:25 +0000 https://www.optimatraining.ie/?post_type=product&p=2546 Mental Health First Aid at Work Instructor course will equip learners with the knowledge and skills to identify a range of mental health presentations. The course enables learners to recognize common signs and symptoms of a developing mental health crisis in addition to the development of a mental health illness. The Mental Health First Aid at […]

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]]> Mental Health First Aid at Work Instructor course will equip learners with the knowledge and skills to identify a range of mental health presentations. The course enables learners to recognize common signs and symptoms of a developing mental health crisis in addition to the development of a mental health illness.

The Mental Health First Aid at work course is aimed at all staff including staff who have additional responsibilities for health and safety, HR, well-being champions and first responders.

 

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]]> Mental Health First Aid at Work https://www.optimatraining.ie/product/mental-health-first-aid-at-work/ Tue, 28 Jan 2025 09:14:12 +0000 https://www.optimatraining.ie/product/mental-health-awareness-2-2/ Mental Health First Aid at work course will equip learners with the knowledge and skills to identify a range of mental health presentations. The course enables learners to recognise common signs and symptoms of a developing mental health crisis in addition to the development of a mental health illness. Mental Health First Aid at work […]

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]]> Mental Health First Aid at work course will equip learners with the knowledge and skills to identify a range of mental health presentations. The course enables learners to recognise common signs and symptoms of a developing mental health crisis in addition to the development of a mental health illness.

Mental Health First Aid at work course is aimed at all staff including staff who have additional responsibilities for health and safety, HR, well-being champions and first responders.

Call for Details.

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]]> PMAV-Prevention & Management of Aggression and Violence-Level 1 https://www.optimatraining.ie/product/pmav-level-1-prevention-management-of-aggression-and-violence/ Mon, 11 Sep 2023 20:25:18 +0000 https://www.optimatraining.ie/product/prevention-and-management-of-aggression-and-violence-instructor-course-pmav-2-2/ This PMAV-Prevention & Management of Aggression and Violence Level 1 course provides staff with the practical skills and awareness required to recognise, prevent and safely respond to aggressive behaviour in the workplace. Participants will learn how to identify early warning signs, apply effective communication and de-escalation techniques, understand the assault cycle and develop awareness of […]

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]]> This PMAV-Prevention & Management of Aggression and Violence Level 1 course provides staff with the practical skills and awareness required to recognise, prevent and safely respond to aggressive behaviour in the workplace. Participants will learn how to identify early warning signs, apply effective communication and de-escalation techniques, understand the assault cycle and develop awareness of personal safety principles when managing challenging situations.

 

Group Training: Please email or call for further details of our group training option. All programmes can be tailored to reflect the specific challenges, policies and working environments of the organisation.

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]]> Prevention and Management of Aggression and Violence Instructor Course (PMAVI) https://www.optimatraining.ie/product/pmavi-instructor-programme/ Mon, 17 Apr 2023 16:32:20 +0000 https://www.optimatraining.ie/product/supervisory-management-skills-2-2/ This PMAVI (Instructor Programme)-Prevention and Management of Aggression and Violence Instructor Course will equip the learner with the knowledge, skills and attitude to deliver training in a safe and professional way. The training provides staff members with the knowledge, confidence and skill in recognising the early indicators for challenging behaviour, assessing and de-escalating challenging behaviour […]

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]]> This PMAVI (Instructor Programme)-Prevention and Management of Aggression and Violence Instructor Course will equip the learner with the knowledge, skills and attitude to deliver training in a safe and professional way. The training provides staff members with the knowledge, confidence and skill in recognising the early indicators for challenging behaviour, assessing and de-escalating challenging behaviour and methods to de-escalate crisis situations in a safe way. While the training is fully in line with HSE guidance it also adheres to restraint reduction guidelines.

Upcoming Dates:

  • 23rd & 27th & 28th of April 2026
  • 9th & 13th & 14th of July 2026

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]]> Falls Prevention and Awareness Training https://www.optimatraining.ie/product/falls-prevention-and-awareness-training/ Fri, 17 Feb 2023 18:21:43 +0000 https://www.optimatraining.ie/?post_type=product&p=1829 Falls Prevention and Awareness is a half-day training course designed to help healthcare staff understand how to prevent and manage falls. The session covers common risk factors, practical prevention strategies, and how to respond when a fall occurs. Training includes case studies, discussions, and role-play to support learning and build confidence in real-life situations. By […]

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]]> Falls Prevention and Awareness is a half-day training course designed to help healthcare staff understand how to prevent and manage falls. The session covers common risk factors, practical prevention strategies, and how to respond when a fall occurs.

Training includes case studies, discussions, and role-play to support learning and build confidence in real-life situations.

By the end, participants will be better prepared to reduce fall risks and take appropriate action when needed.

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]]> Pressure Sore Prevention https://www.optimatraining.ie/product/pressure-sore-prevention/ Mon, 04 Jul 2022 15:46:19 +0000 https://www.optimatraining.ie/?post_type=product&p=1685 This Pressure Sore Prevention training is ideally suited for those who deal with pressure ulcers/sores and who want to learn proper care and prevention methods.  

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]]> This Pressure Sore Prevention training is ideally suited for those who deal with pressure ulcers/sores and who want to learn proper care and prevention methods.

 

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]]> Mental Health Awareness https://www.optimatraining.ie/product/mental-health-awareness-2/ Mon, 04 Jul 2022 15:46:16 +0000 https://www.optimatraining.ie/?post_type=product&p=1684 Mental Health Awareness is a 3 hour Training event with regular breaks with our Mental Health Trainer Groups rates are available for all Workplaces, any Remote Workplace, Charity Groups, Voluntary Organisations & Families  

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]]> Mental Health Awareness is a 3 hour Training event with regular breaks with our Mental Health Trainer

Groups rates are available for all Workplaces, any Remote Workplace, Charity Groups, Voluntary Organisations & Families

 

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