This Call Handling & Customer Care training programme may be of interest to employees who are responsible for customer service or customer care who want to better understand and improve their customer care skills.
Classroom based, instructor lead, practical hands on course.
Product Description
This Call Handling & Customer Care training course is a 1 Day public programme, designed to help desk and support centre staff understand how to be best prepared for call handling to achieve the best outcome, understand how to introduce develop and conduct each call, understand how to resolve conflicts and deal with difficult callers and understand the importance to following up on agreed action items.
Help desk and support centre staff are increasingly being challenged with the difficult task of supporting customers. They must possess the ability to diagnose problems, deliver solutions, and enable customers to re-use their company’s products and services. This course is designed for professionals who want to develop and improve the vital skills needed to deliver excellent call handling and customer care.
Awarding Body: Optima Training & Consulting Ltd
National Framework of Qualifications Level: N/a
Certification: Optima Training & Consulting Ltd Certificate of Completion
Renewal: N/a
Entry Requirements:
Minimum age- 18 years old
Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.
Assessment Details: Class Interaction
Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.
Progression Opportunities: Please see related courses
Protection for Enrolled Students: N/A
Should a course not proceed, any payment received will be refunded within 48 hours
