Customer Care Essentials

Course Content

• The Principles of Excellent Customer Service
• The benefits of excellent customer care
• Communicating Clearly and Assertively
• Active Listening & other Key Techniques
• Dealing with Difficult Clients
• Practical Customer Care Strategies for your business

Key Takeaways for Your Team

• Increased confidence when managing complex or sensitive client communications.
• Practical de-escalation tools to protect brand reputation during high-stress moments.
• Actionable, company-specific strategies that align with your organizational goals and service values.

Classroom based, instructor lead, practical hands on course.

Product Description

Customer Care Essentials is a Fully Customised, Onsite Training Course.

Bring high-impact, practical training directly to your workplace. Our Customer Care Essentials course is fully tailored around your company’s workflows, industry standards, and specific client interactions, ensuring your team learns skills they can apply immediately.

Awarding Body: Optima Training & Consulting Ltd

National Framework of Qualifications Level: N/a

Certification: Optima Training & Consulting Ltd Certificate of Completion

Renewal: N/a

Entry Requirements:
Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.

Assessment Details: Class Interaction

Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.

Progression Opportunities: Please see related courses

Protection for Enrolled Students: N/A

Should a course not proceed, any payment received will be refunded within 48 hours