- Introduction & Course Objectives
- The Inevitability of Difficult Conversations
- Planning for the Difficult Conversation
- Disputes or Grievances
- Initiating the Conversation
- Verbal & Non Verbal Communication
- Handling & Responding to Anger or criticism
- Conclude & Follow Up Process
- Course Content
- Intended Audience
- Method of Delivery
- Additional Course Details & Info
- Related Consultancy
This Dealing with Difficult Conversations training course may be of interest to personnel who wish to better manage & develop their assertiveness and communications skills as they initiate or encounter Difficult Conversations, conflict or aggressive and emotive dialogue.
Classroom based, instructor lead, practical hands on course.
This Dealing with Difficult Conversations training course is a 1 Day programme, designed to assist candidates to gain the knowledge, expertise and assertiveness to initiate, manage and conclude a difficult conversation. This Dealing with Difficult Conversations course also emphasises the positive outcomes which can result from a well managed dialogue.
Awarding Body: Optima Training & Consulting Ltd
National Framework of Qualifications Level: N/a
Certification: Optima Training & Consulting Ltd Certificate of Completion
Minimum age- 18 years old
Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.
Assessment Details: Class Interaction
Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.
Progression Opportunities: Please see related courses
Protection for Enrolled Students: N/A
Should a course not proceed, any payment received will be refunded within 48 hours