Dealing with Difficult Conversations

• Introduction & Course Objectives
• The Inevitability of Difficult Conversations
• Planning for the Difficult Conversation
• Disputes or Grievances
• Initiating the Conversation
• Verbal & Non Verbal Communication
• Handling & Responding to Anger or criticism
• Q&A
• Conclude & Follow Up Process

This Dealing with Difficult Conversations training course may be of interest to personnel who wish to better manage & develop their assertiveness and communications skills as they initiate or encounter Difficult Conversations, conflict or aggressive and emotive dialogue.

Classroom based, instructor lead, practical hands on course.

Product Description

This Dealing with Difficult Conversations training course is a 1 Day programme, designed to assist candidates to gain the knowledge, expertise and assertiveness to initiate, manage and conclude a difficult conversation.  This Dealing with Difficult Conversations course also emphasises the positive outcomes which can result from a well managed dialogue.

Awarding Body: Optima Training & Consulting Ltd

National Framework of Qualifications Level: N/a

Certification: Optima Training & Consulting Ltd Certificate of Completion

Renewal: N/a

Entry Requirements:
Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.

Assessment Details: Class Interaction

Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.

Progression Opportunities: Please see related courses

Protection for Enrolled Students: N/A

Should a course not proceed, any payment received will be refunded within 48 hours