Conflict Management

• Understanding Workplace Conflict

• Causes and Types of Conflict

• The Impact of Conflict on Teams and Organisations

• Communication Skills for Managing Difficult Conversations

• Emotional Intelligence and Self-Awareness

• Conflict Resolution Techniques

• Managing Challenging Behaviour in Professional Settings

• De-escalation Strategies

• Practical Approaches to Resolving Workplace Disputes

• Maintaining Professional Relationships

This course is suitable for managers, supervisors, team leaders and staff who wish to improve their communication, conflict resolution and interpersonal skills in the workplace.

Group Training: All programmes can be tailored to reflect the specific challenges, policies and working environments of the organisation.

Instructor Led Classroom Based

Onsite Group Training Options are also available, please email for further details and of our group training rates.

Product Description

This course supports staff in understanding the causes of workplace conflict and developing practical strategies to manage challenging interactions effectively. Participants will build communication and emotional awareness skills while learning techniques to resolve disagreements professionally and maintain positive working relationships.

Group Training: Please email or call for further details of our group training option/group rates. All programmes can be tailored to reflect the specific challenges, policies and working environments of the organisation.

Type of Course: Conflict Management

National Framework of Qualifications Level: N/A

Certification: Conflict Management

Method of Delivery: Instructor Led

Entry Requirements:
Minimum age- 18 years old

Protection for Enrolled Students:
N/A