This Assertiveness Skills virtual training course is a Half Day programme, designed for everyone and will help delegates to develop skills to enable them to be more confident covering key areas such as, What is Assertiveness, Assertiveness Techniques, Counselling Yourself, Two Way Communication, How to Be Assertive and Self Development.
Assertiveness increases the change of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful assertiveness training course.
Course Contents:
What is Assertiveness?
- What It is Not
- Why we Need It
- Understanding your Own Needs
Understanding Behaviours
- Aggressive Behaviour
- Passive Behaviour
- Assertive Behaviour
Goals and Costs of the Different Behaviours
Communication Skills
- Models of Communication
- Active Listening
- Your Voice
- Body Language
- Non-Verbal Communication
- Two Way Communication
How to be Assertive
- The Steps Involved
- Steps for Assertive Communication
- Upward Assertion
- Assertive Techniques to Practice
Self Development
- Dealing with Difficult Situations
- Confidence Building
This Assertiveness Skills training virtual programme may be of interest to anyone who wishes to increase the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful training course.
Virtual, instructor lead
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