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Customer Care Live Webinar

This Customer Care Live Webinar is designed to give your team versatile, customer care skills to enable them to deliver excellence.

Product Code:
LD27
Duration:
Half Day
Times:
09:30-12:30
Cost Includes:
Training course materials and after-training support
Contact Name:
Sinead Landers
Venue:
Live Webinar
Date:
X €195
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Course Content
Intended Audience
Method Of Delivery
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Course Content:

Customer Care

The Importance of Customer Care

Essential Customer Service & Sales Skills  – Being Proactive

Face to Face Care/Service & Communication Skills

Telephone Care/Service Skills

The Follow Up & Written Communications

Managing Practical & Difficulty Conversations

Going the Extra Mile, Empathy & Making Customer Care a Brand Selling Point

Developing a Customer Care Process & Strategy

This  Customer Care Live Webinar may be of interest to employees who are responsible for customer service or customer care who want to better understand and improve their customer care skills.

Live Webinar

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