Customer Care Live Webinar
This Customer Care Live Webinar is designed to give your team versatile, customer care skills to enable them to deliver excellence.
The Importance of Customer Care
Essential Customer Service & Sales Skills – Being Proactive
Face to Face Care/Service & Communication Skills
Telephone Care/Service Skills
The Follow Up & Written Communications
Managing Practical & Difficulty Conversations
Going the Extra Mile, Empathy & Making Customer Care a Brand Selling Point
Developing a Customer Care Process & Strategy
This Customer Care Live Webinar may be of interest to employees who are responsible for customer service or customer care who want to better understand and improve their customer care skills.