This Negotiation Skills training course is a 1 Day public programme, designed to teach candidates how to prepare, conduct and close a negotiation through a series of well formulated and tested steps. In this course, you gain practical experience negotiating everything from deadlines to contracts. You learn to improve your negotiating techniques to reach desired outcomes.
An introduction to win – win negotiations covering conflict resolution, stress management, assertive communications and strategies for reaching a successful negotiated settlement.
Preparing for Negotiation
- Assessing your ability
- Evaluating your strengths and weaknesses
- What attributes do effective negotiators possess?
- What is negotiation?
- Understanding the principles of exchange
- Writing an agenda – identifying and clarifying objectives
- Assessing the opposition
- Getting physically, mentally and emotionally prepared
- Developing your strategy
- Setting up the room – creating the right atmosphere – seating positions
Conducting a Negotiation
- Judging the atmosphere
- Making a proposal
- Responding to a proposal – responding to ploys
- Body language
- Establishing positions – strengthening your position – weakening theirs
- Closing a Negotiation
- Trading positions
- Selecting the best ways to close – steps towards a close
- What to do if it breaks down – using a mediator – going to arbitration
- Implementing decisions
At the end of this programme participants will be able to:
- Evaluate your strengths and weaknesses
- Judge the atmosphere
- Get physically, mentally and emotionally prepared
- Develop your strategy
- Control the room & set the right seating positions
- Assess the opposition
- Understand the principles of exchange
- Identify and clarify objectives
- Make and respond to proposals
- Respond to ploys
- Interpret and effectively use body language
- Strengthen your position – weaken the oppositions
- Close a negotiation
This Negotiation Skills training programme may be of interest to attendees who are in or are about to move into roles where they will have to manage or represent themselves, other people or groups and the role will involve reaching agreements through a process of bargaining.
Classroom based, instructor lead, practical hands on course.